Refund policy
Last updated: September 19, 2026
Thank you for purchasing from Brightergiving.
We sell digital products, including PDF yoga courses, guides, workbooks, educational materials, and other downloadable or electronically delivered content. Because our products are digital, special rules apply to cancellations, refunds, and returns.
Digital Products
Digital products are delivered electronically and are not physical goods. Once a digital product has been successfully delivered or made available to you, there is generally no physical product that can be returned.
However, nothing in this policy limits any mandatory consumer rights you may have under applicable law.
Right of Withdrawal for Digital Content
If you are a consumer in the European Union or another jurisdiction where a statutory withdrawal or cancellation right applies, you may have a legal right to withdraw from your purchase within the applicable withdrawal period.
For digital content that is supplied immediately, your statutory withdrawal right may cease once performance of the contract begins, but only where the applicable legal requirements have been satisfied.
Where required, before immediate delivery or access to digital content begins, we will ask you to expressly:
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consent to the immediate performance of the contract; and
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acknowledge that you may lose your statutory withdrawal right once performance begins.
These requirements are particularly relevant to immediately delivered digital content such as downloadable PDF courses.
Refunds for Technical Problems
If you are unable to access a digital product because of a technical problem attributable to Brightergiving, please contact us.
We will make reasonable efforts to:
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provide a replacement download;
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restore access to the purchased product;
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correct the technical problem; or
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provide another appropriate remedy where required by applicable law.
Please contact us as soon as possible and include your order number and the email address used for your purchase.
Incorrect or Missing Digital Delivery
If you completed your purchase but did not receive your download link or course access, please first check your inbox, spam/junk folder, promotions folder, and other filtered folders.
If you still cannot locate your purchase, contact us and we will make reasonable efforts to help you access your purchase.
Duplicate Purchases
If you accidentally purchase the same digital product more than once, please contact us promptly with the relevant order information. We will review the circumstances and determine whether a refund or another appropriate solution is available.
Refund Processing
Where a refund is legally required or otherwise approved by Brightergiving, the refund will generally be issued to the original payment method, unless applicable law requires or permits another method.
The timing for the refund to appear in your account may depend on your payment provider or financial institution.
Products That Are Defective or Not as Described
Nothing in this policy excludes or restricts any mandatory statutory rights concerning digital content, including rights relating to digital products that do not conform to the contract or applicable legal requirements.
If you believe a product is defective, inaccessible, materially different from its description, or otherwise does not conform to the agreement, please contact us with details of the problem.
How to Request Assistance
Please contact:
Email: allannahmontez4080@hotmail.com
Phone: 17632104133
Address: Charlottenstraße 87, 10969 Berlin, Germany
Please include your order number and a description of the issue so that we can assist you efficiently.